CLAIMS
If, after receiving the goods, you find technical defects, such as:
- wrong size,
- bad material,
- part of the order is missing,
let us know by sending an e-mail to the following address: hello@vintageposteria.com. If possible, attach photos of the fault to the e-mail.

If your complaint is accepted, we will send the appropriate product or refund your money.
CLAIMS FOR DAMAGE TO GOODS DURING TRANSPORT
Complaints regarding damage to the goods in transit will be considered only if the customer completes the transport damage report upon receipt of the shipment.

If you notice any damage to the parcel, open it in the presence of the courier and complete the protocol with him. Then send your report by e-mail to hello@vintageposteria.com with a photo of the damage.
After receiving the above-mentioned information, we will send you a new, fully valuable product at our expense.
RETURNS
All my products are made to order, but I really want to offer you peace of mind and good service. If for any reason you decide you don't want your item, even if you just changed your mind, please send the unused item back for a refund. Refunds will not apply to shipping and non-standard orders.

Remember that the returned product must not be damaged or used in any way. Send us the product in its original packaging and make sure all components are included. Make sure the package is properly secured.

After your package has shipped, it is important to send us the tracking number of the package